Seacoast Bank’s recipe for growth and transformation

As we all know, banks have traditionally installed and deployed their own ATM networks for customers. But today, as customers expect increasingly feature-rich self-service options and the growing threat of cybercrime requires more sophisticated security measures, continuing to deploy and manage their own ATMs is draining banks’ resources.

As a result, many banks are looking to outsource their ATM channels. At Seacoast Bank, for example, a move to outsourcing has reduced the complexity of managing its ATMs—allowing the bank to accomplish its goals of enhancing customer service and implementing a highly effective digital strategy.

Join NCR Atleos/Allpoint for a discussion with Julie Kleffel, EVP, Chief Banking Officer from Seacoast to discover the recipe that was key to the bank’s recent successful growth and transformation:

• Why the bank moved to an outsourced self-service model
• Outcomes it has experienced since adopting this strategy
• Advice for other banks considering the strategy

Julie Kleffel was appointed Chief Banking Officer in 2020 where she leads all Retail Banking, Wealth Management, Residential Lending, Specialty Finance, Government Lending functions, and Call Center operations of the organization. Julie offers nearly 25 years of banking experience and joined Seacoast in October 2014 through the acquisition of BankFIRST where she previously served as Executive Vice President and Commercial Sales Leader.

A graduate of the ABA National and Graduate Commercial Lending Schools, Julie has also received the prestigious “Certified Lender Business Banker” designation from the Institute of Certified Bankers. She completed her professional education by graduating with distinction from the American Bankers Association Stonier Graduate School of Banking at the Wharton School of Business at the University of Pennsylvania in 2009.

Shpend Ibrahimi is Executive Director, ATM as a Service for North America, at NCR Atleos. In this role, Ibrahimi leads the design, delivery, and enhancement of the ATM as a Service solution for the North America market.

Ibrahimi has more than a decade of experience in the financial services industry. Most recently prior to joining NCR Atleos, Ibrahimi was VP, ATM Channel Manager for UMB Bank, a $20 billion in deposits financial institution, where he led the ATM operations and product team.