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ABA: The American Bankers Association
Training Short

Reading Body Language

Fast and focused video course to help retail professionals quickly tackle on-the-job issues

Being able to actively read the body language of others provides valuable insight into the person you're communicating with. In this short video, you'll learn how to recognize the positions and movements of people around you—specifically their head positions, physical gestures and eyes—and what certain movements mean.

Part of the Body Language Basics series, presented by Tonya Gossage

What You’ll Learn

  • Better read the body language of others
  • Understand what certain head positions, physical gestures and eyes movements really mean
  • Spot the difference between “open” and “closed” body language

Audience

All audiences, including Customer Service Representatives, Managers, Lenders, Sales-Oriented Positions, Retail Banking Officers, Branch Managers, Administration Officers

Your Instructor

  • Tonya Gossage, Founder and President, Gossage Performance Consulting

Course Duration

Approximately 12 minutes

Related Training

Purchase

ABA Member Price: $75

Non-Member Price: $95

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Purchase provides full access to course(s) for 1 year from date of purchase.

This video may also be purchased as part of a series, at a savings.

See the Part 1 Series

Part 1 and Part 2 of this series are also offered for purchase together, for a savings.

See the Full Series

To license this course to your bank for multiple learners, please contact ABA Training.

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