Key Operational Risks: Strategies for Resilience

Operational risk is more than a regulatory buzzword – it’s a fact of life. We'll share practical advice on taming business challenges that disrupt operations, threaten resilience, and damage financial institutions’ reputations. Topics include fraud, third-party and fintech relationships, and Anti-Money Laundering (AML) / Countering the Financing of Terrorism (CFT).

Webinar will discuss the following

1. Learn some of the most pressing operational risks at financial institutions
2. Learn operational risk data and trends
3. Learn change management
4. Learn dynamic risk

Speakers

Joe Terry is a Solutions Architect with Ncontracts. Prior to joining Ncontracts, Joe spent over 20 years in banking, holding positions in Compliance, BSA, Vendor Management and Risk Management. Throughout his career, he has worked with smaller community banks as well as large commercial banks with assets ranging from less than a billion to hundreds of billions. Most recently, Joe worked as the Chief BSA and Compliance Officer for one of the largest banks offering Fintech prepaid and payments services. He holds certifications as a money laundering specialist, fraud examiner, human trafficking investigator and risk manager. Joe received his Bachelor of Arts degree from The Ohio State University and his MBA from Indiana Wesleyan University.

Rafael E. DeLeon is a vibrant spokesperson with a wealth of knowledge on issues of regulatory compliance and risk management for financial institutions. Prior to joining Ncontracts, he served as the Director for Banking Relations in the Office of the Comptroller of the Currency (OCC), as well as an OCC National Bank Examiner, trainer, and industry analyst for over 30 years. As SVP of Industry Engagement, Mr. DeLeon is responsible for outreach to regulators, industry leaders, and association partners, training and educational initiatives, and thought leadership.

Tim Pannell is the Vice President of Partner Network and Member Engagement for the American Bankers Association, where he works to connect bankers with valuable partners. Tim is the past founder and CEO of Financial Marketing Solutions, a strategic marketing and branding firm that specializes in marketing and branding for the banking industry. Tim has over 35 years’ experience working with banks on strategic planning, brand strategy, strategic marketing, internal branding, employee engagement, culture development and commercial banking strategies. He has spoken and taught at the ABA Stonier Graduate School of Banking, state banking associations, and international banking forums such as the European Financial Management Association and the Moscow Business Center. He is a constant source of motivation to bankers through his passion for excellence, contagious energy and clarity of Purpose.