Quinte’s Advanced Fraud Manager (AFM) and Advanced Dispute Manager (ADM) supported by a Service Desk offer comprehensive solutions to help financial institutions (FIs) tackle fraud and disputes with unmatched efficiency. AFM expedites fraud investigations across all transaction types, including mortgages, loans, ATMs, ACH, checks, and debit/credit transactions. By proactively managing fraud detection and regulatory compliance, AFM enhances productivity, reduces risk, and controls losses, ensuring FIs stay protected against growing threats. ADM simplifies the management of unauthorized transactions and merchant disputes across ACH, POS, and ATM channels. It extends support to handle check fraud, wire, and Zelle disputes while streamlining Reg E compliance with automated workflows. ADM ensures seamless case documentation, efficient communication, and prompt routing for thorough investigations. Together, AFM and ADM empower FIs to address fraud and dispute management complexities while elevating service standards and operational efficiency.

Speakers

• Edgar Zholtok, Associate Vice President - Strategic Solutions, Quinte Financial Technologies
• Lottie Watts, Senior Director, Partner Network, Content Strategy, American Bankers Association