How to use CX to boost revenue, NPS scores and retention

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Brought to you by: OvationCXM

Episode Summary

We are an all-in-one CX solution that plays nice with legacy technology and actually unlocks the customer information inside legacy technologies breaking down data silos in order to see and guide end-to-end customer journeys. We put the tools in the hands of the business lines so anyone in the institution can create dynamic, customized journeys and leverage AI and automation to ensure they are effective and guide customers to their goals.

In this episode

Albert White, Sales Director, Banking, OvationCXM
Gauri Sharma, VP, Professional Certifications, American Bankers Association

Sponsor

OvationCXM

How to use CX to boost revenue, NPS scores and retention