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Podcast

Customer Retention

Brought to you by: Rivel, Inc.

Episode Summary

Rivel Banking Research is here to share the latest insights from their nationwide customer interviews about the importance of understanding customer loyalty through experiences, growing share of wallet, and accessibility to accounts. Learn the key factors among 280,000 interviews that are associated with long-term loyalty, including at your competitors, and why you need to be checking in on your customers regularly.

Speakers

  • Dailey Betz, Director of Growth, Rivel
  • Sam Lisker, EVP, Business Intelligence, Innovation & Finance, ABA

Sponsor

Rivel
Rivel, Inc.

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