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ABA: The American Bankers Association
Industry News
  • November 27, 2023

Retail Banking: The Scope of AI Within Financial Services

For retail banks looking to build or maintain a competitive advantage, AI offers the potential to automate core business processes and create impactful customer experiences.
On the business side, AI can be used to automate risk assessments, fraud detection and adherence to regulatory and compliance requirements. On the customer side, it can be used to provide personalized financial guidance, assist with customer service inquiries and even personalize the customer journey by recommending appropriate products and services.
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EPAM Systems Inc

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