Launch Gen AI Customer Support Agents

Learn how banks can leverage Gen AI and Conversational AI to launch next gen customer support agents that are scalable and provide instant and contextual engagement, relevant insights and automated actions to your cardholders.

Executive Summary

Selene is an advanced Conversational AI platform that combines natural language understanding with banking-grade security. Integrated with Zeta's next-gen processing platform Tachyon, Selene helps issuers rapidly launch intelligent card assistants with out-of-the-box capabilities for personalized support, insights and actions across the card lifecycle.

This paper examines Selene's capabilities, architecture, security controls, and implementation framework - offering issuers a comprehensive guide to delivering intelligent, personalized card support at scale.

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Payments

Launch Gen AI Customer Support Agents

Executive Summary

In Depth

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