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ABA: The American Bankers Association
Report

Digital Accessibility: Equity, Inclusion, and the Bank’s Bottom Line

  • Published February 1, 2022

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Nearly three quarters of Americans (73%) access their bank accounts virtually, but not all digital platforms are up to the challenge. The bottom line—27% of American adults have a disability that inhibits their ability to access their accounts.

Increasingly, bankers are focused on empathy and inclusion, taking the time to understand what their user interfaces are like for people living with disabilities. They’re approaching accessibility as something that must be woven into the fabric of their customer experience, across all channels, rather than the final step of any given project. 

To better understand these efforts ABA worked with Level Access, interviewing community banks on how they are approaching digital accessibility.  Whether you’re building new digital assets or working to meet the latest ADA compliance standards, read this white paper to learn more about how banks today are doing it right.

Recorded Webinar on Digital Accessibility

Listen to the roundtable discussion with ABA's SVP for Diversity, Equity & Inclusion Naomi Mercer; Level Access CEO Tim Springer and First Citizens National Bank on how this financial institution is transcending compliance to deliver on inclusion that meets the needs of all their customers.

Listen to the Webinar

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