2022 Preferred Banking Methods | American Bankers Association

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2022 Morning Consult Preferred Banking Methods Infographic

How Americans Bank: Most-Used Banking Methods

Mobile app banking is most preferred

Mobile App - 45%
Online - 27%
Bank Branches - 14%
ATM - 6%
Telephone - 3%
Mail - 2%

Different Generations Bank Differently

Gen Z (1997-2012)

Mobile:56%
Online: 15%
ATM: 11%
Branches: 6%
Telephone: 5%
Mail: 2%

Millennials (1981-1996)

Mobile:58%
Online: 18%
Branches: 9%
ATM: 8%
Telephone: 3%
Mail: 3%

Gen X (1965-1980)

Mobile:50%
Online: 23%
Branches: 11%
ATM:5%
Telephone: 3%
Mail: 3%

Baby Boomers (1946-1964)

Online:38%
Mobile: 32%
Branches: 20%
ATM:5%
Telephone: 2%
Mail: 1%

Source: Morning Consult, on behalf of American Bankers Association, conducted an online survey of 2,211 U.S. adults from Sept. 16-17, 2022.

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