ABA Foundation Partners with FBI to Release New Infographic Educating Consumers on Tech Support Scams

The ABA Foundation, in collaboration with the Federal Bureau of Investigation, today released a new infographic warning consumers about the increasing threat of tech support scams. The infographic aims to educate consumers, especially older Americans.

According to data from the FBI’s most recent IC3 annual report, tech support and government impersonation scams caused approximately $1.3 billion in losses in 2023, targeting older adults more than any other age groups combined. These scams allow criminals to access victims’ devices, personal information and ultimately their money.

The scam begins with a criminal sending an email, text message or a phone call, impersonating tech support companies or government officials. Sometimes they bring in other criminals to act as bank representatives or as their peers to further trick the victim. These scammers persuade victims to sign up for fake subscriptions, install malicious software to “protect” their devices, withdraw cash, invest money in a fake crypto platform, or buy gold and other precious metals to send to the criminal. The government and legitimate businesses will not ask individuals to buy any precious metals.

“We are proud to join the FBI in raising awareness about these tech support and government impersonation scams targeting older adults,” said Sam Kunjukunju, vice president, consumer education for the ABA Foundation. “As both technology advances and criminals’ tactics grow more sophisticated, it is vital that Americans know how to protect themselves, spot scams and effectively report them.” 

“Combating tech support scams requires strong partnerships and a coordinated effort,” said FBI Criminal Investigative Division Assistant Director Chad Yarbrough. “We are proud to partner with the ABA Foundation to raise awareness and build a safer digital environment for the public. As criminals constantly evolve their tactics, education and vigilance are key to empowering individuals, preventing fraud and ensuring those who exploit others are brought to justice.”

The infographic educates consumers on how to protect themselves from tech support scams in five ways, including: 

• Never disclose your address or agree to meet with strangers to deliver cash or precious metals.
• Do not click on unsolicited pop-ups, text message links, or email links and attachments.
• Do not call unknown telephone numbers from pop-ups, texts or emails.
• Do not download any software at the request of unknown people who contact you.
• Do not allow unknown people access to any of your devices. 

The infographic also provides tips for what to do if you spot a scam and what specifics should be included in your report. Those who fall victim to a tech support scam can file a report with the FBI Internet Crime Complaint Center at IC3.gov. 

View the full infographic.