InstantID® Q&A is an innovative identity authentication tool that employs an interactive knowledge-based query process to verify a customer's identity. Built upon revolutionary analytics and leveraging the vast LexisNexis® database of publicly available data, InstantID® Q&A provides instantaneous identity authentication at the customer contact point, whether it be at account opening in the branch or via a customer service center. It can be easily integrated into any financial institution's operating system.
InstantID® Q&A offers several key features to enhance the bank's authentication processes:
· Assists with USA PATRIOT Act compliance by authenticating consumer identities and storing transaction histories for auditing purposes.
· Automates the manual authentication process, resulting in reduced abandon rates and improved customer satisfaction.
· Speeds up the response time for deployment of time-sensitive applications.
· RSA® Identity Verification has a proven track record of industry-leading applications in the field of identity verification.
· Advanced question technology applies smart, unique questions and supports multiple question configurations.
· Support personnel field inbound requests and actively monitor verification performance on a client-by-client basis.
