|
 |
|
CAB PARTNER CASE STUDIES
The following case studies provided by CAB partners showcase successful outcomes achieved by financial institutions that have used ABA-endorsed solutions. Please feel free to download them for perusal at your convenience.
AFFINION GROUP |
|
Retention:
A $130 billion bank needed to aggressively grow number of transaction accounts, value-added checking accounts, and obtain sales force focus and attention. Learn how Affinion responded to this and other clients' specific needs and provided a successful solution.
Download case studies.
ID Theft:
Click below to learn about banks that successfully offered a comprehensive, robust identity theft solution delivered through a multi-channel distribution while generating incremental fee income and increasing customer retention.
Download case studies.
AD&D:
It has been proven that there is a strong need for banks to offer insurance products to bank customers. Read more and see what kind of results you could reach.
Download case study.
|
|
|
| DIGITAL INSIGHT |
|
Bankers Trust is the largest independent bank in Iowa with $1.6 billion in assets and nine branches throughout the state. One-to-one relationships form the foundation of Bankers Trust's customer loyalty. So, when Bankers Trust customers provided feedback that their online banking services lacked user-friendly functionality, the feedback was taken seriously. Learn how Bankers Trust used this feedback to improve customers' online experience.
Download case study.
Fox Chase Bank serves Philadelphia and the surrounding areas. With a limited marketing budget and increased competition from large money center banks, Fox Chase Bank was able to increase bill pay adoption by 43 percent.
Download case study.
Gate City Bank was faced with the challenge of a cumbersome and confusing registration process that caused potential new online banking users to lose confidence and abandon the site. Learn how the bank was able to improve users' online registration experience.
Download case study.
|
| OPEN SOLUTIONS |
|
Convenience for customers is something that Guaranty Bank is passionate about. Harnessing the right technology plays an important part in achieving that. This case study examines the route the bank took in choosing the TCBS:DNA open architecture core processing system and how its customers are benefiting from that choice.
Download case study.
When heavy storms caused the Cedar River to breach its banks, flooding the city of Cedar Rapids, Iowa, and the main branch of Guaranty Bank, the bank sprang into action. Although many, if not all, of the bank's customers were affected in some way by the flood, they experienced no difficulties at the bank or with their accounts, thanks to the institution's quick-thinking employees, the bank's thorough disaster recovery plan and a little help from industry partner, Open Solutions. (Excerpted from the August 2009 Community Banker.)
Download case study.
This case study examines how Peoples Federal Savings Bank successfully handled multiple changes during the implementation of TCBS:DNA. Peoples Federal was initially a two-bank holding company but instead of converting one bank to TCBS:DNA, a decision was made to consolidate the two banks and merge together. Simultaneously, it decided to bring everything in-house, having initially been a service bureau client.
Download case study.
State Bank Group decided to upgrade to TCBS:DNA in order to improve productivity and therefore improve customer service and satisfaction. This dedicated community bank was looking for better ways to serve its customers, and realized that upgraded technology would allow it to do that.
Download case study.
|
STRUNK & ASSOCIATES |
|
Central Valley Community Bank was founded in 1979 and operates offices throughout the San Joaquin Valley. The bank has over 200 employees and assets of more than $750,000,000. With a track record of financial strength, security and stability, the bank has received recognition as one of the "Best Companies to Work For" in 2007 and as the exceptional bank in California in 2008. In 2002, under the leadership of CEO Dan Doyle, the bank introduced Strunk's discretionary Overdraft Privilege Service Program.
Download case study. |
| XEROX |
|
As KeyCorp began to rely more and more on digital documents, the bank wanted to improve management and control of printing costs, which had become increasingly more difficult. Xerox helped KeyCorp to reduce printing costs, increase workflows, and reduce paper consumption through an integrated approach that included the use of Xerox multifunction systems and office optimization measures.
Download case study. |
|
|
